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Shipping policy
This policy outlines our shipping procedures for domestic and international orders.
Order Processing:
Orders are processed and prepared for shipment within 1-3 business days after payment confirmation (excluding weekends and holidays).
Shipping Options & Delivery Times:
Shipping methods, costs, and estimated delivery timelines are calculated at checkout. These timeframes are estimates and not guarantees. Delays can occur due to carrier processing, weather, or customs inspections.
Tracking Information:
You will receive a shipment confirmation email with a tracking number (where applicable) once your order leaves our facility.
Address Accuracy:
Please double-check your shipping address before submitting your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Reshipping fees will apply for undeliverable packages due to address errors.
Lost or Damaged Shipments:
If your tracking shows "Delivered" but you have not received your package, please contact your local post office or carrier first. For confirmed lost or damaged shipments, contact us at [email protected] within 14 days of the estimated delivery date for assistance.
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