FAQ
Do I have to pay any extra taxes or import duties?
No. The price you see is the price you pay. All displayed prices are final and include any applicable taxes. There will be no surprise charges at checkout or upon delivery.
What payment options do you accept?
We accept all major payment methods for your convenience: Visa, Mastercard, Western Union, and direct Bank Transfer. All transactions are secured.
Do you ship internationally?
Yes, we deliver worldwide. To get your order to you faster, we ship from strategically located warehouses closest to your delivery region.
Can I pay for my order over the phone?
To ensure the highest level of security for your financial data, we do not accept telephone payments. All transactions must be completed through our secure online checkout system.
How secure is shopping on your site?
Your security is our priority. Our website is protected with SSL encryption and we adhere to strict industry compliance standards (PCI-DSS) to safeguard your personal and payment information.
What should I do if my card payment fails?
Please double-check that all card details are entered correctly and that your bank allows international transactions. If the problem continues, we recommend trying an alternate payment method or contacting your bank directly. Our support team is also here to help.
My card was charged but I didn’t get an order confirmation. What happens?
This is usually a temporary authorization hold that will be released by your bank within 3-10 business days. If no order confirmation was generated, you will not be charged. If the amount is fully deducted, please contact us with your details for an immediate investigation.
I'm having trouble placing an order online. Can you help?
Absolutely. Please reach out to our Customer Support via email or live chat. We can help troubleshoot the issue or, if needed, provide a secure alternative way to finalize your purchase.
Order Processing
Are all jerseys, especially the popular ones, in stock?
We maintain strong stock levels for most items, ready for immediate dispatch. During major tournaments, high-demand jerseys can sell out quickly. The most accurate availability is shown directly on each product page.
Can I change my order after paying?
We can only modify an order if it has not yet been processed for packing. Contact us as soon as possible with your request, and we will try our best to accommodate it.
Can I cancel my order?
Yes, orders can be cancelled within a 1-hour window after placement, provided they have not been sent to our warehouse for fulfillment.
How do I cancel my order?
To request a cancellation, please contact our Customer Support team immediately via email or your account dashboard. Include your order number, and we will confirm if cancellation is possible and proceed promptly.
Shipping & Tracking
What are my shipping options and delivery times to Europe?
For global destinations, delivery times range from 7 to 21 business days.
How can I track my order?
Once your order is on its way, you will receive a shipping confirmation email containing your tracking number and a link to monitor its journey with the carrier.
What if my order hasn't arrived within the estimated timeframe?
First, please check your tracking link for the latest updates. If there is no movement for an extended period or the delay is significant, contact our support team with your order number. We will open an inquiry with the shipping carrier on your behalf.
After-Sales Service
What is your return policy?
We offer a 14-day return window from the delivery date. Items must be returned in their original, unused condition with all tags attached. Customized items are only eligible for return if they arrive faulty or incorrect.
How long do exchanges or refunds take?
Once we receive and inspect your return, processing takes7-21 business days. The refund will then be issued to your original payment method. The time it takes for the funds to reappear in your account depends on your bank or payment provider.
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